Careers at Murray Marketing Services
Join a fast-growing, fully remote digital marketing agency helping local service businesses across the USA generate real results through Google Ads, Meta Ads, SEO, and automation.
Open Position
Client Success Manager
About The agency
Murray Marketing Services
Murray Marketing Services helps local service businesses generate qualified leads through Google Ads, Meta Ads, website design, SEO, automation, and supporting marketing systems.
We are a lean, fully remote agency that has nearly doubled in size year over year for the past 5 years. As we continue growing, we are looking for a Client Success Manager who can build strong client relationships, understand marketing performance, and help our internal team turn client needs into action.
2021
Founded in
100%
Fully remote team
5yr
Years of consistent growth
Local
Service business focus
ABOUT THE ROLE
The Bridge Between Clients and Results
You will own client relationships and connect every need to the right internal action.
As our Client Success Manager, you will own the relationship and overall success of an assigned group of clients. You will serve as the connection between each client, our founder, and our internal delivery team.
You will not be expected to personally build campaigns, design landing pages, or edit creative. However, you must understand digital marketing well enough to evaluate & communicate performance, identify potential problems, ask the right questions, and coordinate the appropriate next steps.
For example, if a campaign is underperforming, you should recognize the issue and work with the founder and internal team to revise the strategy & proactively communicate changes with the client.
This will be a gradual transition. You will begin by shadowing the founder, learning our clients and processes, and taking ownership of accounts gradually as you become ready. The founder will continue managing a separate group of clients and remain involved in client strategy, escalation, or additional support.
Day to day
What You'll Do
A mix of client-facing relationship work and internal coordination that keeps campaigns on track.
Own Client Relationships
Manage the day-to-day health of assigned accounts. Build trusted, long-term partnerships with local service business owners.
Report with Context
Prepare and deliver monthly performance reports with meaningful context, not simply a list of metrics. Translate data into clear, useful explanations.
Monitor Client Health
Track campaign performance in tandem with the internal media buyer. Identify concerns and opportunities before they become larger problems.
Diagnose Issues
Determine which marketing levers need attention: targeting, creative, offers, landing pages, tracking, lead follow-up, or campaign strategy.
Coordinate the Team
Work with media buyers, web designers, editors, support staff, and the founder to move improvements forward across every account.
Lead Calls & Onboarding
Lead onboarding, reporting, strategy, and check- in calls based on each client's needs. Participate in discovery and handoff calls with the founder.
Proactive Outreach
Contact clients who have become disengaged or may be at risk of leaving. Escalate performance or relationship concerns to the founder & internal team when appropriate.
Stay Organized
Keep client requests, decisions, action items, and internal follow-ups organized through Asana (our internal project management software) so nothing falls through the cracks.
Refine Processes
Help shape and improve the agency's client success systems as the role grows and the team scales.
Qualifications
What We're Looking For
Preferred
- 3+ years in client success, account management, or a similar client-facing role.
- 2+ years in digital marketing, lead-generation, or an advertising agency.
- Strong working knowledge of Google Ads and Meta Ads.
- Experience managing multiple client relationships simultaneously.
- Ability to interpret campaign and funnel performance to interpret & discuss during client performance meetings.
- Basic understanding of landing pages, campaign structure, creative strategy, and lead follow-up.
- Fluent spoken and written English. Confidence leading client calls and explaining performance clearly.
- Proactive judgment and follow-through. You notice issues and move them forward without waiting to be told.
- Comfortable working independently as part of a fully remote team during business hours.
Preferred
- Experience working with local service or home-service businesses.
- Experience collaborating with media buyers, designers, editors, developers, or other delivery specialists.
- Familiarity with AgencyAnalytics, Asana, Google Workspace, Claude, ChatGPT, Calendly, GoHighLevel, Loom, Zapier, Google Ads, and Meta Ads.
Our stack
Tools You'll Work With
Familiarity is a plus, not a prerequisite. We will train you on anything you have not used before.
Outcomes
What Success Looks Like
These are the outcomes we will measure and celebrate together.
Clear Communication
Clients receive timely, clear, and useful updates. They understand what is happening, what the team is doing, and what comes next.
Consistent Reporting
Monthly reports are delivered on time and include meaningful performance context, never just a metric dump.
Early Detection
Performance concerns are identified early and converted into clear internal and/or external action items before they become larger problems.
Retention & Growth
Client satisfaction, retention, and lifetime value improve over time. You steadily take ownership of more relationships as you grow.
Position Details
Ready to Apply?
Application Prompt
Tell us about a time you identified a client account that was underperforming (does not need to be digital marketing). What did you notice, what action did you recommend, and how did you communicate it to the client or internal team?
Selected applicants may be asked to complete a brief scenario-based exercise and record a short Loom introduction before moving to an interview.
Apply for this Role
We'll review your application and be in touch shortly.
